Turo guest cancel — guest canceled your trip, host earnings, refundable vs non-refundable

Turo’s host cancel page and Turo’s guest refunds page use the same free-period clock. Guest $0 fee. Host $0. The period is:

• At least 24 hours before the scheduled start; or
• Within 1 hour of booking if the trip was booked less than 25 hours before start.

Those clocks use the vehicle’s time zone. If they change the trip later, the free period stays tied to the original booking time. It does not reset.

Turo’s Cancellation policy (last revised April 14, 2026) says the last-minute window as guests who book within 24 hours of start, then have one hour to cancel free. Host Help and guest refunds Help both print less than 25 hours. If those pages disagree on a live trip, believe Help. Confirm the live articles — Turo can change these numbers.

Non-refundable is a trip type, not a vibe. Turo’s host Help: canceled within 24 hours of booking → not eligible for earnings. Guest refunds Help: full guest refund in that grace. After the grace, the two live pages do not use the same sentence:

• Turo’s host Help: you receive full earnings for non-refundable trips canceled more than 24 hours after booking.
• Turo’s Cancellation policy: hosts receive their earnings less Turo fees.

Same idea. You get the host share. You do not get 100% of the trip price the guest paid. This page will not pick one wording and hide the other. Confirm the live pages on the trip in front of you.

Product context only — not Help — from Turo’s 2026 marketplace updates (updated Jun 15, 2026): as of January 19, a 10% non-refundable option is on all vehicles for trips booked 4+ days out. That is the current published product note. Do not treat an older 7-day / 10-or-15% blog rule as current. Host Help on that 10% cut, duration discounts, and stacking is on Turo weekly and monthly discounts.

Turo’s host Help: if Turo or a guest cancels, Turo emails you and marks the trip Canceled in Trips. Trust-and-safety cancels exist. Read the notice. Do not give keys or grant access. Do not leave a lockbox live for a canceled trip. If a spare fob is sitting in the box, bag it so a boxed key cannot wake the car.

Turo’s Cancellation policy on host earnings when Turo cancels:

• Turo cancel more than 24 hours before start, or within the 1-hour last-minute booking window (trips booked less than 25 hours before start) → host not eligible.
• Turo cancel less than 24 hours before start → the same half-day / one-day formula as a guest cancel outside the free period (plus half of any delivery fee).

The policy’s Turo-cancel lines say “one day’s average trip price (based on host’s chosen earnings plan)” and “half of one day’s average,” without the “their share of” phrase it uses on guest cancels. Guest-cancel Help always says your share. Same half-day / one-day shape. Confirm the live policy if Turo — not the guest — canceled the trip.

Turo’s host Help: Turo may make exceptions to host earnings for trips canceled outside the free period in cases of flight delays or cancellations, issues tied to vehicle cleanliness, extenuating circumstances, or other circumstances. They are not automatic. You contact support.

Turo’s extenuating-circumstances page for hosts: cancellation fees are not automatically excused during an emergency. You must contact customer support. Turo reviews each issue. Documentation can be required.

Turo’s Cancellation policy on a guest flight or train delay: the guest must message you and request a new start time. Turo expects a documented good-faith try to accommodate. If you cannot or do not accommodate a new start time and the trip is canceled, the host receives no host earnings. If you made a good-faith attempt, both sides cannot agree, and the trip must be canceled, Turo says they pay you as though it were a guest no-show — a different formula, on Turo guest no-show. Airport stalls and 4-hour windows are on Turo airport delivery. A delayed flight is not automatic cancel pay.

The homepage calculator starts with example numbers so you can change them: $60/day, 50% occupancy, $500 fixed, $25/trip, a $60 maintenance reserve, 80% Balanced. A guest cancel is not occupancy. It does not turn 50% into a better month. Do not bake a made-up cancel dollar into that $60.

Turo’s “one day’s average trip price” is Turo’s number, not your listing rate. If you want the shape of the short-trip refundable formula on this site’s example rate: half of $60 is $30, then an 80% Balanced share is $24. Longer than two days, same caveat: one day × $60 × 80% = $48. Those dollars are math on the example rate, not a Turo payout promise. Change the $60. Confirm live Help.

Half of any delivery fee is a separate line. How you set that fee is on Turo airport delivery. Subtraction after a payout lands is on Money.