Turo smoking fee — smoking violation, guest smoked in my Turo, vape smell

Turo’s no-smoking policy covers the use of — and is not limited to — tobacco or tobacco-related products, marijuana or marijuana substitutes, e-cigarettes, or personal vaporizers. Smoking is prohibited in any vehicle listed on Turo, even if a host or a previous guest may have done so. Hosts must hand over a smoke-free car.

Hosts may report a guest violation if they submit a photo or other evidence of any of these, from that same Help page:

• Burn marks present in check-out photos that were not present in check-in photos
• A cigarette or rolled marijuana cigarette that has been smoked
• Compelling evidence of ash clearly distinguished from sand, dirt, or other debris, showing abusive behavior in the interior
• Indisputable evidence or information from a host that verifies smoking against Turo policy

That last line is Turo’s wording, not a license to file “it smelled like a bar.” Photograph the mark, the butt, the ash, the residue. Same angles as pre-trip. Metadata on. Shoot in the app when you can. The first-booking photo habit is on First trip.

A Turo vape smell is still in the policy — vaporizers are named — and still an odor until you have something physical. Do not invent a second fee because the cabin is sticky. Do not Venmo the guest a “smoke tax.”

From Turo’s reporting-a-smoking-issue page:

• Open the trip so you land on the Details page
• Tap Report Issue
• Choose Smoking violation
• You have up to 72 hours after the trip ends
• Pre-trip photos: taken no more than 24 hours before trip start and uploaded no more than 24 hours after trip start
• Post-trip photos: taken and uploaded no more than 24 hours after trip end

Turo will not process reports with missing photos or photos taken outside that timeframe. Support typically takes 48 hours to review. Status: log into help.turo.com and open My Conversations.

Turo’s page about reimbursement invoice guidelines: cleaning and smoking also have up to 72 hours after trip end to submit an invoice and required documentation. You can put more than one incidental on one invoice. You cannot mix an incidental cost and a policy issue on the same invoice. Fuel, extra miles, and a smoking violation are not one receipt. Stay in Turo. Physical damage is still the 24-hour host-claim window — Turo damage claim and Claims.

Turo’s page about the cleaning policy for hosts: unpleasant odors, including smoking odor, do not qualify for a cleaning violation. Turo’s note on that page: if there is eligible physical evidence of smoking, report it under the No smoking policy — not as cleaning. The cleaning walk, the $150 cleaning violation, and what is just a vacuum, live on Turo cleaning.

Do not file smoke as “major stain.” Do not file a vape cloud as biowaste. The clocks look similar (72 hours, photos) and the dollars look similar ($150 plus 3% in the US). They are different Report Issue labels. Pick the one Turo named for the evidence you have.

Turo’s reporting-a-smoking-issue page currently tells US and Canada hosts they can remove tobacco, vaping, and cannabis smells in 20 minutes with a Smart Tumbler odor elimination kit from Spiffy, using password hostaccess25! and promo code TURO20 for 20% off. That is Turo’s live Help promo as of this page’s date — promos expire; confirm the article before you type a code. It is not a required purchase and it is not an Amazon listing. Photograph first. Report inside 72 hours. The odor kit does not pause the report clock.

The homepage calculator starts with example numbers so you can change them: $60/day, 50% occupancy, $500 fixed, $25/trip, a $60 maintenance reserve, 80% Balanced. A smoking violation is not a typical extra. It does not turn 50% into a better month. Turnover still lives in that $25. The vacuum still runs. The $150 is for the trip that actually has evidence Turo accepts.