Turo cleaning fee, cleanliness standard, and the cleaning Extra

Turo does not publish a “vacuum twice, wipe the wheel, leave a checklist” spec. The host page’s rule is simpler: clean before trips. If you cannot meet Turo’s cleanliness standards, snooze or unlist so you are not canceling — or getting canceled — for a dirty cabin. How to snooze or unlist — defined date vs uncertain date — is on Turo unlist.

Turo: multiple cancellations for cleanliness concerns may trigger an account review. Repeated cancellations on your part hurt host metrics. As a last resort when appropriate, Turo may remove you under the Terms.

If the guest inspects at check-in and is concerned the car has not been cleaned and disinfected, they can contact Turo and cancel. Turo processes that as a host cancellation: a $50 fee and no payout of host earnings for that trip. The rest of host-cancel fees and the unlist table: Turo host cancel. Same $50 line is on Turo’s host violation-fees page. That $50 can change.

Remote lockbox pickup does not lower the bar. The guest still photographs the cabin. A coffee cup from the last trip is a review. A cabin that looks uncleaned is a cancel. The first-booking inspection habit is on First trip. Cleanliness is a category rating and a $150 violation path; Turo’s 5-star rate — the quality bar that can remove an account — is a different number on Turo reviews.

People search “Turo cleaning fee” expecting a host-set number, like a hotel’s departure clean. Turo’s current host policy is not that. There is no slider for “$25 cleaning.” There is a violation Turo reviews.

Turo’s page about reporting a cleaning issue: you have 72 hours after the trip ends to report an eligible cleaning issue in the app and charge the guest a cleaning violation fee. Open the trip Details page → Report Issue → Cleaning violation. Attach photos. You may write a note to customer support. Then Confirm.

Turo: you will need pre- and post-trip photos taken no more than 24 hours before the trip and 24 hours after it ends. Turo’s check-in page says pre-trip photos of interior, exterior, odometer, and fuel or charge are taken no more than 24 hours before start and uploaded no more than 24 hours after start; post-trip photos within 24 hours of trip end. Photos need metadata — date, time, geolocation — and Turo requires photo evidence on post-trip issues you report, including cleaning.

Give customer support 48 hours to review, per that reporting page. If the evidence supports an eligible issue, Turo charges the guest $150 and adds those funds to host earnings. Turo may, at its discretion, remove the guest. The guest cleaning page also adds Turo’s 3% admin fee, and an airport fee if the trip started or ended at a permitted airport that charges a fee on incidental costs.

That $150 is not your 80% Balanced trip-price share. Turo’s reporting page says it adds those funds to host earnings. Confirm the live trip receipt. Do not treat $150 as a typical extra, and do not file crumbs as abuse. Turo’s host-fees page lists a separate penalty for ineligible reimbursement invoices — $50 / $200 / $500 by offense. Cleaning violations go through Report Issue, not a homemade invoice, but the point is the same: do not bill what Turo says is ineligible.

Turo’s Offering Extras page lists two types: conveniences (examples: prepaid EV charge, unlimited mileage, pet fee) and gear (child seats, picnic baskets, bikes, kayaks, camping gear, coolers, and the rest of Turo’s list). New listings are auto-opted into prepaid refuel. Turo shows more than 50 items. If the Extra you have in mind does not appear on the list, you cannot add it.

That article does not name a “cleaning Extra,” “post-trip cleaning,” or a prepaid detail. A Turo host blog from 2021 said the Post-trip cleaning Extra would no longer be available as of November 2, 2021, and that hosts would no longer be able to charge a fee for cleaning outside the $150 violation. Current Help is what binds. Open your listing editor and look. If cleaning is not on Turo’s list, you cannot invent one.

Turo also says you may not use extras to collect a deposit or “convenience” fee, and you may not require an Extra to book. A fake “cleaning Extra” is that restriction, not a product. A pet fee Extra is different: honest if you actually allow pets. Significant pet hair is still an eligible cleaning issue on Turo’s cleaning list. The extras cut (90% to the host on that page) is on Turo extras.

The homepage calculator ships with $25 per trip as variable cost — turnover clean plus fuel or charge you absorb. That is an example so you can change it, not Turo’s price for a wash, and not something you bill the guest. If a gas or hybrid comes back short, that invoice is Turo’s $10 refuel fee on Turo fuel — not this $25, and not a cleaning fee. Same defaults as the rest of this site: $60/day, 50% occupancy (15 booked days, about 5 trips), $500 fixed, $60 maintenance reserve if that $500 was only payment and insurance, 80% Balanced.

Five trips × $25 = $125 of turnover in that sketch month. Host revenue at those defaults is about $720. The $150 violation is for the rare eligible mess, after Turo reviews photos. It does not replace the vacuum you run between trips.

Leave hours between bookings so you can actually clean. Trip buffers live in listing settings — How to list. If the sheet is already red at $60 and half occupancy, a cleaning-violation fantasy will not make it green. Subtraction is on Money. Daily rate is on How to price your Turo car.

Turo’s host and reporting pages add a Hawaii-only eligible issue: red dirt caked on the interior or exterior, including tires. Photo evidence is not enough. You must also add a screenshot that shows tracking data, the date, and the time placing the guest in an area Turo lists (Waipiʻo, Mauna Kea access road, Papakōlea, and the rest of that table). We are not reprinting the location list — open Turo’s reporting article if you host in Hawaii. Tracking rules if you use a device are on Trackers.