Turo check-in — trip photos vs listing photos

Turo’s checking-in-a-guest page: if the guest has not submitted photos when you begin check-in, you can skip ahead and document the vehicle. You still have to complete license confirmation once they submit.

One hour before start, Turo displays Confirm license manually at the bottom of the verification status screen. Use that if they have not submitted photos within one hour of trip start, or if you already agreed to meet in person. Do not ask guests to upload identity photos to Trip photos or send them by text unless a customer-support agent or a Verification team member told you to. Turo’s guest check-in page: hosts cannot view or save those identity images once the check-in window closes.

Finish license confirmation before trip start or you risk Turo voiding the protection tied to your earnings plan. If they have not submitted photos within one hour of trip start and you cannot meet them in person, Turo says cancel the trip. How, and the $25 / $50 host-cancel fees, live on Turo host cancel.

Turo’s guest trip check-in guide (last updated April 13, 2026): guests can begin check-in up to 24 hours before the scheduled start. US guests who did not upload a driver’s license when they booked must upload it up to two hours before the trip starts, or Turo cancels. In person, the guest has to present the physical, current, valid license they uploaded — not a photo, screenshot, or digital license.

The license at check-in is the primary’s. An extra driver on Details is not the pickup person — Turo additional driver. Wrong person at the curb is a no-show report, not a verbal yes — Turo unauthorized driver.

Copied from Turo’s checking-in-a-guest page and Turo’s US earnings-plan page. Print only what those pages print.

• Pre-trip take: no more than 24 hours before the scheduled start.
• Pre-trip upload: no more than 24 hours after trip start.
• Post-trip take and upload: no more than 24 hours after trip end. Same set: interior, exterior, odometer, fuel or EV charge.
• Damage report: up to 24 hours after trip end to report vehicle damage.

Turo’s checking-in-a-guest page: the system requires photo evidence on invoices for incidental costs or post-trip issues you report (cleaning, smoking, or damage). Turo’s violation-fees page: $25 if you submit a damage claim and have not uploaded valid, time-stamped pre- and post-trip photos that document the car’s condition (US, Canada, France, and UK). That $25 is a host violation fee, not a guest cleaning Extra. The claim path after those photos is on Turo damage claim.

Early start is a separate clock. Turo’s guest check-in FAQ: if the host and the vehicle are ready and both sides agree, check-in and trip start can complete up to one hour before the scheduled start. The entire check-in process has to finish in the app for that early start to be valid. Do not hand a key in the lot at T-minus 90 minutes and call it check-in.

The first booking walk — fuel, messages, the 10-day review ask — stays on First trip. This page is the check-in split: license, trip photos, clocks.

Host Help names interior, exterior, odometer, and fuel or charge. It does not print “15 exterior / 8 interior” as a host requirement. Guest Help does. This page will not promote the guest count as a host floor.

A listing photo from last month is not a pre-trip photo. Shoot this trip in the 24-hour window, in the app when you can, with metadata on the file.

Do not collect a license photo in iMessage. Do not dump identity photos into Trip photos unless Verification told you to. Do not start the trip without finishing license confirmation.

Check-in is not a calculator input. The homepage calculator still starts at $60/day, 50% occupancy, $500 fixed, $25/trip, a $60 maintenance reserve, 80% Balanced. Those are planning numbers so they can be changed. A missing timestamp is not a $25/trip cost in that model — it is a claims problem.